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Repair the Trust Deficit

Even the most competent managers and leaders will suffer a trust deficit if they fail to communicate well with their people. Misguided communications are a big cause of lack of perceived trustworthiness in bosses. And in the work I do coaching people in organizations, it doesn’t take much to fuel the flames of mistrust. Business professors ...

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EI and Leadership

As a leader, you set the emotional tone that others follow. Our brains are hardwired to cue in (both consciously and unconsciously) to others’ emotional states. This is particularly true for leaders. People want to know how a leader feels and will synchronize with authorities they trust. The emotional tone that permeates your organization ...

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Emotional Intelligence, IQ, Personality and Income

Emotional intelligence taps into a fundamental element of human behavior that is distinct from your intellect. There is no connection between IQ and emotional intelligence. Intelligence is your ability to learn, as well as retrieve and apply knowledge. Emotional intelligence is a flexible set of skills that can be acquired and improved with ...

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The Emotional Brain

There’s no escaping our emotions. Whether we like what we feel or not, we’re emotional creatures. Our first reaction to any event is always emotional. We have no control over this part of the process in our brains. We can, however, control the thoughts that follow an emotion, how we react, and what we say and do. Your reactions are shaped ...

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Leadership’s Link to Emotional Intelligence

More than anyone else, the boss creates the conditions that directly determine people’s ability to work well. ~ Daniel Goleman, Primal Leadership Ever wonder why some of the most brilliant, well-educated people aren’t promoted, while those with fewer obvious skills climb the professional ladder? Chalk it up to emotional intelligence (EI). ...

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